PRODUCTS

Key Components include: 

• Customer Service CAHPS Training
  Comprehensive training designed to empower customer service agents by clarifying their role in the Stars program. The training includes interactive activities to strengthen member interactions and emphasizes how these interactions directly impact CAHPS scores and overall satisfaction.
• Pre-Outreach Scripts for Members
  Tailored, ready-to-use scripts for both clinical and non-clinical outreach efforts:
  • Clinical Scripts: Focus on improving care access and coordination.
  • Non-Clinical Scripts: Engage members by highlighting plan benefits and available services.
• On-Hold Messaging Prompt
  A script for pre-recorded messages to play while members are on hold. This messaging reinforces your organization’s dedication to enhancing the member experience and improving satisfaction.
• CAHPS Awareness Messaging from Leadership
  A customizable messaging template designed to help leaders raise awareness about CAHPS. This tool inspires team members and encourages action to drive improved performance.
• Pre-CAHPS Card Template
  A customizable outreach card aimed at boosting member participation before the CAHPS survey. This card highlights key plan benefits and offers multiple design options for maximum effectiveness and member engagement.

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Additional Features:

• A 30-minute product walkthrough is included.
• Optional consulting with an RWC team member is available at an additional cost.

Package Cost: $3,000

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‍Next Steps:

Please contact mx@rexwallaceconsulting.com to schedule a product walkthrough and learn more about our offerings.

Key Components include: 

• CAHPS Playbook
  A comprehensive guide tailored for providers, offering best practices, communication tools, and scorecard interpretation to enhance quality performance and CAHPS survey outcomes.
• Triage Checklist
  A workflow tool designed to integrate patient experience discussions during triage, fostering improved satisfaction and outcomes throughout the year.
• Text/Email Prompts
  Ready-to-use communication templates for engaging patients through preventive care reminders, appointment confirmations, and follow-up messages, ensuring continuous support.
• Check-In Conversation Starters
  A template to help patients discuss key health topics during their visit, aligning conversations with CAHPS and HOS questions for better outcomes.
• Posters
  Customizable templates created to address CAHPS-related concerns, helping to promote key messages and improve patient engagement.

Additional Features:

• A 30-minute product walkthrough is included.
• Optional consulting with an RWC team member is available at an additional cost.

Package Cost: $3,000

‍

‍Next Steps:

Please contact mx@rexwallaceconsulting.com to schedule a product walkthrough and learn more about our offerings.

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